Field Services
Managing a team of technicians in the field is a constant challenge: last-minute emergencies, interventions requiring specific expertise, spare parts management, contractual constraints (SLAs), route optimization, and balancing workloads… Every day is a tightrope walk for planners.
-25%
Operational Costs
+ 40%
Productivity Gains
÷5
Planning Time
Challenges and Issues
- Organizational complexity of dispatching: multiple constraints (emergencies, SLAs, skills, spare parts availability)
- Uncertainty management: service duration varies with intervention complexity and contingencies (additional breakdowns, cancellations, delays)
- Quality of service (SLA): meeting deadlines, priorities, and emergencies without compromising contractual commitments
- Limited productivity: unnecessary travels, incomplete interventions, costly repeat visits
Use Cases Covered
- Multi-level planning: real-time dispatching, daily routing, appointment scheduling…
- Smart technician dispatching: assignments based on expertise, availability, geolocation, and SLA constraints
- Optimization of maintenance routing: preventive (planned) and corrective (urgent), with dynamic prioritization according to disruptions
- Optimized appointment booking: automatic calculation of available slots factoring in logistics constraints and required skills
- Home care planning: accounting for visit frequency, patient habits, and the relationship between caregiver and patient
- Sales routing with prize-collecting and dynamic planning: solving the traveling salesman problem (TSP)
- Real-time re-optimization: automatic adjustments in case of unforeseen events (cancellation, extended breakdown, technician absence)
- Scenario simulation: assessing the impact of SLA changes, geographic coverage extensions, or team reorganization
Benefits
- Reduced operational costs: fewer unnecessary trips, better technician allocation
- Increased productivity: planning time cut by a factor of 5, improved resource utilization, automation of complex decisions
- SLA compliance and customer satisfaction: on-time interventions, guaranteed service levels, improved quality
- Lower environmental impact: optimized routes, fewer kilometers traveled, reduced CO2 emissions
- Agility, visibility, and control:balanced workload, performance KPIs, and commitment tracking
